Summary: Solar Relay is a free lead-generation, verification and matching service. We verify your enquiry, then share it with up to three participating solar providers (or one provider for an exclusive match). Providers contact you directly with their own quotes. You choose whether to accept any of them — you're never obligated. Solar Relay may receive a fee from participating providers; the service is always free for homeowners.
What Solar Relay is (and isn't)
Solar Relay is a solar lead-generation, verification and matching service. We are not a solar installer and we do not enter into your solar installation contract. Any quotation, contract, installation and warranty is between you and the solar provider you choose.
Step 1 — You submit an enquiry
You fill in a short quote-request form with your name, contact number, address, postcode and what you're looking for (solar, battery, or solar plus battery). A Collection Notice is displayed beside every form explaining exactly how your information will be used.
Step 2 — We contact you and verify your enquiry
Solar Relay contacts you to verify your identity, your ownership of (or authority over) the property, and your installation intent. During the verification call — or through a secure second-stage form — we collect only the information relevant to your enquiry, such as:
- Property ownership or authority, property type, and single or double-storey
- Power phase and your quarterly or monthly electricity bill
- Installation postcode, timeframe, and finance or cash preference
- Preferred contact time
- Solar enquiries: roof type, available roof space, existing solar details, switchboard photo
- Battery enquiries: existing solar system size, inverter brand and model, preferred battery location, switchboard and installation-location photos, backup-power requirement
- Solar plus battery: roof type, preferred battery location, switchboard and installation-location photos, backup requirement, and expected future usage (including EVs if relevant)
Photos are collected through secure upload links. We never ask for unnecessary identity documents.
Step 3 — Shared or exclusive matching
Once verified, your enquiry is shared with participating solar providers in one of two ways:
- Shared lead: your enquiry is provided to a maximum of three solar providers in total, so you can compare quotes.
- Exclusive lead: your enquiry is provided to one provider only.
We record whether your lead was shared or exclusive, and which providers received it. Your enquiry is never shared with more than three providers.
Step 4 — Providers contact you directly
The matched providers contact you directly and provide their own quotations. Each quotation, and any contract you sign, is between you and that provider — not Solar Relay.
You choose — no obligation
You decide whether to accept any quotation. You are under no obligation to proceed with any provider, and you can ask us to stop sharing your enquiry or delete your information at any time by emailing info@solarrelay.com.au.
How Solar Relay is paid
Solar Relay may receive a lead or referral fee from participating providers when we share a verified enquiry with them. This is how we keep the service free for homeowners. Provider fees do not change the price a provider quotes you, and we encourage you to compare quotes before deciding.
What we check on participating providers
Before a provider can receive enquiries, Solar Relay checks and records their legal business identity, ABN, relevant state contractor licence, electrical contractor licence, SAA accreditation where applicable, public liability insurance, service postcodes, complaints contact and warranty information. See our Provider Verification Policy for details.
Please note: Solar Relay performs basic credential checks, but homeowners should review the provider's quotation, licence, warranties and reviews before signing.