Summary: Lead data is homeowners' personal information, entrusted to you for one purpose: quoting their specific request. Use it for nothing else, protect it, restrict access, never sell or share it, delete it when no longer needed, and report any breach to us promptly. This agreement binds every provider who receives leads from Solar Relay and forms part of the Installer Partner Agreement.
1. Purpose limitation
You must use the information in a lead only for the specific quote request it relates to — preparing, presenting and following up your quotation for that homeowner. You must not use it for general marketing, remarketing lists, profiling, or any unrelated purpose.
2. Permitted contact channels
You may contact the homeowner only through the permitted channels — the phone number, and email address where provided, supplied with the lead — and in line with the contact standards in the Installer Partner Agreement. Do not look up or contact the homeowner through other channels (such as social media).
3. Stop contact when consent is withdrawn
If the homeowner asks you to stop, or Solar Relay notifies you that consent has been withdrawn, you must cease all contact immediately and suppress the homeowner's details from any follow-up activity.
4. Protect the information
You must take reasonable technical and organisational steps to protect lead data from misuse, interference, loss, and unauthorised access, modification or disclosure — including storing it in secured systems (not shared spreadsheets accessible to all staff), using access controls and up-to-date devices, and complying with the Privacy Act 1988 (Cth) where it applies to you.
5. Restrict staff access
Access to lead data must be limited to staff and subcontractors who need it to prepare or deliver the quote, and who are bound by confidentiality obligations at least as protective as this agreement. You remain responsible for their handling of the data.
6. No sale or sharing
You must not sell, rent, trade, publish, or share any lead or homeowner data with any third party — including other installers, related companies, marketing agencies or data brokers. Breach of this clause is grounds for immediate termination and may be reported to the OAIC where required.
7. Delete when no longer required
When the lead data is no longer required — the homeowner declined, went elsewhere, or your retention obligations have ended — you must securely delete or de-identify it. If Solar Relay passes on a homeowner's deletion request, you must action it promptly and confirm to us, unless you are legally required to retain the data (in which case you must tell us).
8. Report data breaches promptly
If you become aware of any actual or suspected breach involving lead data — unauthorised access, loss, or disclosure — you must notify Solar Relay promptly, and no later than 48 hours after becoming aware, at info@solarrelay.com.au, cooperate with our investigation, and meet your own obligations under the Notifiable Data Breaches scheme where applicable.
9. Audit and survival
Solar Relay may reasonably ask you to confirm your compliance with this agreement. Your obligations under this agreement survive the end of the Installer Partner Agreement for as long as you hold any lead data.